Refund will proceed immediately after the cancellation, which is depending on the selected refund method and the duration varies due to bank procedures.
a. Credit Card / Debit card : up to 14 working days
If your order was cancelled by system at 'Awaiting Payment' status even though you already made a payment, please email our Customer Service for further assistance.
Unfortunately, once you have selected your preferred refund method upon Cancellation Request / Refund Request, you will not allow to choose another Refund Method.
Unfortunately, once you have selected your preferred Refund Method upon Cancellation Request / Refund Request, you are not allowed to choose another Refund Method.
When the order was cancelled by seller for online banking transactions, you can claim your refund in My Page > Cancellation/Return/Exchange > Refund Request.
Select the preferred refund method.
For Online Banking refund, the refund account information need to be the SAME AS your initial payment bank account information. Otherwise, the bank will reject the refund and your refund will be delayed.
Unfortunately, once you have submitted your bank account details, the refund will be made to that particular account, so you are not allowed to change the account information.
If there was a typo or invalid information, please email our Customer Service for further assistance.
