• Supporting travel neck pillow for traveling and comfortable sleep on airplane, car road trips, bus, train, or at home.
• Perfect for the home - As its ergonomic shape is crafted for relaxing and for pleasant sleeping while seated upright in the bed or on a couch, it is compact and easy to store
• Ideal for airplane flights - Because it works, you can customize it for maximum comfort and quality napping while sitting in the aisle, middle, or window seat, excellent for all forms of travel because it can help you get some rest and sleep in any sitting position in a car, train, or bus ride
• 360° all around support - Itsu neck pillow is ergonomic designed, 360 degree all around support your neck. Stop your head from falling forward or leaning left or right
• Neck comfort everywhere - We always feel neck soreness when long-time reading, gaming, watching tv at home, napping in the office or travelling by airplane, car, train. Itsu neck pillow is designed to offer perfect neck support to relieve neck pain and let you enjoy a comfortable rest. 
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Exchange & Return Policy
Seller's Information
| Seller | ITSU Official Store |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | 1 Year warranty |
Presto Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please email to support@prestoconnect.io and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using Presto payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, Presto has no responsibility on any of the registered contents.
