- Max purchase 100 qty
- Strictly NO REFUND for E-vouchers Read Full Policy
About VIU:
Viu is a leading pan-regional over-the-top (OTT) video streaming service. Stream and watch the latest Korean, Malay, Thai, Chinese and other Asian dramas, movies, Viu Originals, and variety shows online with Multilanguage. Operating with both an ad-supported tier and a premium subscription tier, Viu delivers premium content in different genres from top content providers with local languages and subtitles, as well as original production series under the “Viu Original” initiative. Viu Watch at www.viu.com and the Viu app on Android, iOS and selected smart TVs
F&Q:
1. How can users get the Viu Premium code?
Users can get Viu Premium codes through Viu itself or a third party (who has a legal agreement with Viu) which is
distributed as a promotion or giveaway subject to terms & conditions.
2. What is Viu?
The Viu app is an on-demand video streaming service with over 4,500 hours of movies, TV shows and music. With Viu,
you can stream premium Asian content from Korea, Japan, Thailand, Hong Kong, China and Taiwan – with English &
Chinese subtitles (for selected titles) and more, all on your mobile, tab, desktop andTV.
3. Why should I redeem to the Viu Premium code?
With Viu Premium code, users can enjoy ad-free viewing, unlimited downloads for offline viewing, Full HD resolution
and priority/exclusive access to content!
4. What is a Viu Premium?
As a Viu Premium member, you will be able to enjoy the benefits below:
• Premium Shows
• Ad-free viewing
• Unlimited Downloads
• Malay Subtitles
• Watch On TV
• HD Streaming
• Exclusive Viu Originals show
• Cast videos from mobile device to TV
5. How many devices can I use to stream the Viu app at the same time?
You can access your Viu Premium account on up to five (5) devices at a time. To ensure a smoother streaming experience, please sign out from any unused devices.
6. Can I download content on the Viu app for offline viewing?
Yes, you can download selected content on the Viu app for offline viewing at a later time if you are a Viu Premium
member. To view all the shows you have downloaded, please click on the “download (downwards arrow)”
button at the Home Page.
7. What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between
titles.
8. Are there any subtitles or dubbing available for the content on the Viu app?
The Viu app offers subtitles in English for all content and Bahasa Malaysia for selected content. However, no dubbing
option is available yet. You will be able to select or switch off subtitles when you play videos in full screen
9. Can I access the Viu app outside of Malaysia?
No, your Viu app is accessible within Malaysia only
Reviews & Feedback
Product Q&A
- Topic
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(this will only be visible between you and seller)
- All your Q&A posts are available in My Page > My Shopping Talk > My Q&A History.
- Once seller replies, you will be notified by email.
- Your posts may be removed and Presto reserves the right to suspend your account if inappropriate contents are found;
- Any implication of direct trade / discounts with your contact number, email address, or any offline contact point.
- Any indication of libel/defamation, inappropriate price comparison, unrelated ads, etc.
Submit Question
Exchange & Return Policy
Seller's Information
| Seller | E-Vouchers |
|---|---|
| Shipping from | |
| Return/Exchange address | |
| Notice on Return/exchange | All purchased e-vouchers are non-refundable. |
Presto Return/Exchange Policy
- Cancellation
- Request for cancellation if product has not been dispatched after payment completion.
- Strictly no cancellation for E-voucher after purchased.
- Return
- Request for return within 7 calendar days following delivery date.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product.
- Seller approves return and return is completed.
- Strictly no return or refund for E-voucher.
- Exchange
- Request for exchange within 7 calendar days following receipt of delivery.
- Check seller's approval on buyer's request.
- Buyer sends product in question to seller.
- Seller receives and checks returned product
- Seller send new product to buyer, and buyer receives it, and exchange is completed.
- No exchange for E-voucher purchased.
How to Request for Cancellation/Return/Exchange
- You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected. - You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded. - You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.
Criteria for Return/Exchange
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date
- When product is used, destroyed or damaged
- When tag attached to product is removed or package of product is opened and product value is damaged
- When sealed package is opened or packaging materials are lost
- When too much time has passed and product value has so decreased that its re-sale is not possible
- When return/exchange request is made for customized product such as hand-made shoes or accessories
- When components of product (including free gift) have been used or lost
- When buyer did not follow instructions included in product
As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.
As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.
For any inconvenience regarding Cancellation/Return/Exchange, please email to support@prestoconnect.io and we will do our best to help you.
Notice
- Please note that, direct transaction with the seller without using Presto payment service can cause problems such as; not receiving the product, receiving different product etc.
- For sales products and contents registered by the seller, Presto has no responsibility on any of the registered contents.
