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Product Q&A

Product Q&A
No. Topic Q&A User/Date
28 Exchange
Question
[349096] MY Power Bank LED Powerbank 12000mAh Grey *Product cannot switch on
*cannot charging
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Answer
Return or Exchange Procedures
Please request for return or exchange by emailing us at warranty.phoneparts@gmail.com within 7 days from the day order is received. You have to include the following details in the email;
Order No:
Contact No:
Product to Return or Exchange:
Reason for Return or Exchange (for approval purpose):
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.

In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.
Answered Reportgo
redz**************
22/May/2015
27 Product
Question
[816843] Original Romoss Solo 5 10000mAh Power Bank with 1 year This product 100 percent original or not? waranty by romoss or supplier?
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Answer
Hi

This is 100% original
Answered Reportgo
dauz****************
21/May/2015
26 Product
Question
[688821] Ultra Slim 12000mAh Dual Port Powerbank Black Is it 100% original? ? How long warranty? ? Reply asap...
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Answer
Dear Customer,

We provide 6 months warranty for the Ultra slim powerbank
Answered Reportgo
mish****************
20/May/2015
25 Product
Question
[816843] Original Romoss Solo 5 10000mAh Power Bank with 1 year Hi is this Original Romoss?
And warranty from?
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Answer
Dear Customer,

Yes , our ROMOSS is 100% Original with 1 year warranty.

Thanks
Answered Reportgo
yank****************
20/May/2015
24 Product
Question
[337768] Romoss Solo 5 10000mAh Powerbank Is the 1year warranty by Romoss Malaysia?
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Answer
Hi

It was under warranty of Romoss Malaysia only and also we are the distributor of the Romoss Malaysia.

You may warranty claim warranty with us and contact with us
Answered Reportgo
yank****************
17/May/2015
23 Product
Question
Reportgo
Answer
Hi

You can use it with any mobile as long you got the wiresless receiver of all the different model
Answered Reportgo
tham**************
17/May/2015
22 Product
Question
Galaxy s5 can use this?
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Answer
Hi

This is for note 4
Answered Reportgo
kucc**************
15/May/2015
21 Product
Question
[357313] Genuine Romoss Polymos 10 10000mAh Li-Polymer Power Bank Hi there, i bought this power bank and received it by today. From the term and conditions of the warranty card, it stated that need to provide the warranty card with a official invoice to claim the warranties. If not it will be invalid as well. So, where can i get the proof or official sale receipts when claiming the warranty?
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Answer
Dear Customer,

Please kindly keep the 11street receipt it will be valid, any issue can always contact us.

Thanks
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ngsi****************
14/May/2015
20 Product
Question
Reportgo
Answer
Dear Customer,

This battery case is original 2200mAh Capacity. Can about to full charge 1 time of your iphone.

Thanks
Answered Reportgo
didi******************
12/May/2015
19 Exchange
Question
[688599] myPowerbank Universal Wireless Charging Pad Charger White Receive open to use, is bad, can not be used
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Answer
Dear Customer,

This is receiver , you need to have transmitter to use it.

Thanks
Answered Reportgo
chlo*******************
11/May/2015
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